Policies & Information

By cancelling this reservation, you are subject to our cancellation policy. If a reservation is cancelled within 48 hours (72 hours for keratin treatments and extensions), you will be charged 50% of the total service fees. By committing to cancel, you agree to the cancellation policy.

Here is a list of our New Mandatory Safety Standards:

  • All staff will be wearing masks
  • We will be leaving extra time throughout the day to disinfect all tools and to wipe down each work space.
  • Client garments, capes, robes and towels are always one-time use per client and then laundered on site.
  • We will be disinfecting heavy transit areas and high touch surfaces such as, but not limited to, shampoo chairs and restrooms hourly
  • We have hand sanitizers available for your use throughout the salon.

What is required of our clients?

  • If you have been ill or have any symptoms such as fever, headache, sore throat, coughing, etc. and those who are particularly vulnerable to COVID-19 according to CDC guidelines, you are encouraged to stay home.

  • Please check in on your mobile phone 15 minutes prior to your visit 

  • Please be on time. If you are late 10 minutes or more, we may have to ask you to reschedule your appointment and we will be enforcing a 50% charge of your services.

  • Face coverings are required at all times.

  • To maintain the state’s social distancing guidelines, we also ask that you refrain from bringing friends, family, children and/or pets to your appointments.

  • Everyone must  use the hand sanitizer made available to you upon entering the salon.

  • Please come in with clean, dry hair.

As we begin the process of managing new circumstances brought by changing times, we have found ourselves affected by new costs and scenarios we had never imagined. To help us run our salon safely for all guests and our team, we are making many essential changes to our salon, such as altering the layout and adding new products and regimens for safe operation. To help us ensure that we are providing the utmost care and taking every precaution possible, we are implementing a facility fee in the form of a $5.00 surcharge to all services. This goes directly to making your experience with us as safe and stress-free as possible. Above all, we want to protect the health and safety of you and your loved ones. We appreciate your support as we reestablish from this period of transition. Thank you!

Come Visit Us!

297 Newbury Street
Boston, MA 02115
(857) 350-4856

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